OUR VISION

We are here to Glorify GOD by means of radically improving Patient Care in an environment that promotes the flourishing of our employees and to inspire others to take up the same cause.

Together, we aim to:

• Set Others up for Success
• Inspire Others: Don’t just bring your best game, bring others’ best games
• Take Initiative: Action is better than inaction; See a problem, do something about it—we trust you
• Innovate: Bring ideas, embrace change

If you’re bringing to the table:

• High school diploma or equivalent
• Knowledge of medical terminology, regulations, and medical office procedures
• Independent decision making skills
• Excellent customer service skills
• Outstanding communication skills
• Ability to read and write English according to proper grammar rules
• Patience, sound judgment, and discretion dealing with confidential information
• Organizational and multitasking skills
• Experience with computer data entry
• Preferred: Knowledge of EHR systems

Then PrimeCARE offers you:

• A stellar culture based around moral integrity and mutual trust
• Growth mindset toward continually improved patient Quality Care
• Leaders dedicated to helping you succeed and grow

Working with PrimeCARE, you will get to:

• Initiate, track, and appropriately document referrals/appointment requests
• Follow-through on each pending job in a timely manner
• Assemble information concerning patient's clinical background and provide that information to appropriate requesting specialists and/ or facilities
• Ensure that referrals are addressed in a timely manner and that all effort has been made to ensure patient notification of scheduled appointments
• Review details and expectations about the referral to the patient
• Be the system navigator and point of contact for patients and families, be available for their questions and concerns
• Assume an advocate role for the PrimeCare patient
• Contact review organizations and insurance companies to ensure prior approval requirements are met; identify within the patient's clinical note appropriate medical information to share with these agencies
• Review outgoing pending referrals to ensure correlating records are received from specialist appointments
• Request records via phone or fax from outside facilities to complete the circle of care in outgoing referrals
• Access the fax inbox to retrieve referral requests and records for referrals
• Review incoming referral requests and review chart to determine approval or denial of referral request
• Review Telephone Encounters and contact patients when necessary
• Take care of orders, treatment plans, and other documents as needed
• Stay organized amidst competing priorities
• Handle an appropriate quantity of work while doing a quality job
• Practice excellent telephone etiquette
• Use resourcefulness in problem solving

Reporting structure:

• Report to Team Leader (if applicable) and department manager.
• We expect you to work with your teammates to help each other comply with policies and procedures.

Work schedule and conditions, travel required, physical requirements

• Working hours/schedule requirements
  • Work Schedule will generally be M-F, 8-5 unless otherwise arranged
  • FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs
  • Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)
• Travel: Travel may occasionally be required to attend trainings, meetings, or to cover for teammates at other locations in Central Arkansas (generally, at other PrimeCare clinic locations)
• Physical requirements & General working conditions
  • Minimal risk of occupational exposure to blood-borne pathogens and other potentially infectious materials
  • Low traffic work area, moderate level of patient and employee interaction
  • Quiet to moderate noise level from electronic/machine, telephone, and vocal noise
  • Employee will be required to speak to and listen to others
  • Employees will be required to process, remember, and comply with changes in processes and protocols with or without advance warning
  • Majority of time may be spent sitting at a computer, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion
  • Vision abilities required to perform this job include close vision
  • Employees will rarely be asked to lift anything above 25lbs
• Reasonable accommodations may be made to enable people with disabilities to perform the essential job functions

FLSA Status: Hourly Non-Exempt

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position, but rather a way for the employee to take initiative as part of the PrimeCARE team. All PrimeCare employees are expected to help his/her co-workers in creating a balanced and servant-hearted working environment.