Counselors and Mental Health Professionals are expected to work as an integral part of the PrimeCare team, helping to provide quality care to our patients in a time-appropriate manner. The following are responsibilities, requirements, and expectations of a PrimeCare Counselor:

Responsibilities

Job-Specific Duties

• Comfortably diagnose mental health conditions and create treatment plans
• Document diagnosis and treatment effectively
• Manage assigned caseload and handle walk-in emergent situations
• Perform trauma care and crisis resolution with patients
• Keep up with current mental health practices and general knowledge
• Stay current with licensure and CMEs

Set Others up for Success

• Anticipate, listen and respond to customer needs in a courteous, tactful manner
• Follow up and provide feedback in a timely and respectful manner
• Demonstrate conservation and responsible use of resources; treat property with respect
• Maintain composure, great attitude, and moral integrity under pressure
• Communicate effectively and work cooperatively with team members, vendors, and patients
• Present a positive image of PCMC through professional appearance and behavior

Inspire Others: Don’t just bring your best game, bring others’ best games

• Willingly serve others; try to make others’ jobs easier
• Recognize and support the skills and qualities of others
• Be “in the moment” and think critically during patient and co-worker interactions
• Address problems/offer correction in a constructive manner, receive correction well
• Be open to additional responsibility

Take Initiative: Action is better than inaction; See a problem, do something about it—we trust you

• Perform all required opening/closing duties; ensure self and work station are ready when shift starts
• Consistently arrive on schedule and stay until responsibilities are completed
• Take ownership of responsibilities and actions; anticipate consequences of actions and learn from mistakes
• Display personal drive for high quality work; be industrious with work time
• Request assistance as needed, delegate tasks as appropriate
• Use professional judgment in providing information situationally while staying sensitive to individual and organizational concerns
• Know, understand, and abide by the policies and procedures of PCMC
• Ensure confidentiality of sensitive information, comply with HIPAA regulations
• Promote a healthy and safe workplace by following OSHA regulations

Innovate: Bring ideas, embrace change

• Identify personal areas of development and seek opportunities for personal and professional growth
• Continually strive to suggest and implement ways to improve team, clinic, and PrimeCare’s performance
• Respond positively to and actively engage with new processes and procedures

Other duties as needed or required

Requirements

• Advanced degree in Counseling or Social Work
• Active Arkansas license in good standing to practice counseling
• Must be willing to work out of our NLR and Searcy locations weekly.
• FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs
• Excellent customer service skills
• Outstanding communication skills
• Ability to read and write English according to proper grammar rules
• Patience, sound judgment, and discretion dealing with confidential information
• Organizational and multitasking skills
• Experience with computer data entry

Preferred:

• Experience or training in trauma and crisis intervention
• EMDR training
• Knowledge of EHR systems
• Knowledge of medical terminology, regulations, and medical office procedures

Working conditions & Physical Requirements

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter:

• Low traffic work area, moderate level of patient and employee interaction
• Generally quiet noise level from electronic/machine, telephone, and vocal noise
• Limited risk of occupational exposure to blood-borne pathogens and other potentially infectious materials
• Very occasional exposure to moving mechanical parts
• Employee will be required to speak to and listen to others
• Employees will be required to process, remember, and comply with changes in processes and protocols with or without warning
• Majority of time may be spent sitting, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion
• Vision abilities required to perform this job include close vision and peripheral vision
• Employees will rarely be asked to lift anything above 25lbs
• Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)
• Travel may occasionally be required to attend meetings or to assist teammates at other locations (generally, at other PrimeCare clinic locations)
• Employees are strongly encouraged to attend non-mandatory company events for marketing and team-building
• Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job

This job has no supervisory responsibilities. Employees in this position will report to the Clinic Manager. Supervision is minimal and employees are expected to help each other comply with policies and procedures.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position, but rather a way for the employee to take initiative as part of the PrimeCARE team. All PrimeCare employees are expected to help his/her co-workers in creating a balanced and servant-hearted working environment.